PAY FOR SUPPORT
(a) Services: E-SFO will attempt to diagnose and solve problems over the telephone, remote connection or onsite for an applicable fee. In certain cases, however, this may not be possible because of problems with your computer or its configuration that are beyond our control.
(b) User Responsibility: You understand and agree that before E-SFO performs diagnostic repair on your computer, it is your responsibility to back up the data, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that E-SFO shall not be responsible under any circumstance for any loss or corruption of data and/or software.
IN-HOME & BUSINESS IT SERVICE
Standard service hours are Monday — Friday 9 A.M. to 5 P.M. Additional charges may apply for rapid response or service outside of standard hours.
For on-site services, a person at least 18 years of age must be present to prior to performing work. If no adult is present when the E-SFO technician arrives, services will be denied.
It is your responsibility to back up all software and data on your computer’s hard drive(s) and/or any other storage devices before the E-SFO technician arrives. E-SFO and/or its third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.
The E-SFO Technician must have 1) access to your residence or business and the computer(s) and/or equipment(s) to be serviced, 2) your consent and cooperation to enter your residence or business, 3) a safe working environment, work space, and 4) electrical power. If the E-SFO Technician determines that these conditions have not been met, services will be denied.
PAY-FOR-SUPPORT AND IN-HOME SERVICE TERMS
E-SFO and/or its third-party service providers reserve the right to refrain from providing any or all services ordered and refund the customer’s payment, wholly or in part, if minimum system requirements are not met or if technical conditions (such as wiring difficulties or physical barriers) or customer requirements are unusual, extensive, or beyond the scope of this service agreement as reasonably determined by E-SFO and/or its third-party service provider.
If E-SFO and/or its third-party service provider’s ability to render services is impaired by circumstances beyond the control of E-SFO and/or its third-party service provider, E-SFO and/or its third-party service provider may choose not to provide services.
LIMITATION OF REMEDY
Under no circumstances shall E-SFO, and/or its third-party service provider be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by E-SFO and/or its third-party service provider or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder.
E-SFO shall not be liable for any failure or delay in performance due to any cause beyond its control. If E-SFO ability to render services is impaired by your failure to cooperate or circumstances beyond the control of E-SFO, E-SFO may choose not to provide services. Service can also be denied if dangerous or unhealthy conditions are present including possible code violations. For any un-installation services provided, E-SFO shall not be responsible for repairing any damage or changes made to your residence.
LIMITATION OF LIABILITY & RELEASE
By signing the form at the end of this document, you agree to release and hold harmless E-SFO, and/or its third-party service provider from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by E-SFO. This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or peripherals, any changes or alterations to your residence (for example, changes to walls, baseboards, floors, etc.) as a result of E-SFO and/or its third-party service provider’s agents, partners, and/or third-party service providers, regardless of the warranties, disclaimers, and waivers particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you. Some states do not allow limitations or release of certain damages or liability, so the above limitation of liability and release may not apply to you.
CHANGES, CANCELLATIONS AND REFUNDS
You must contact E-SFO at 408-230-7117.
To cancel your appointment: You must contact E-SFO at 408-230-7117 at least 4 hours prior to the scheduled service. The payment amount will be fully refunded in the manner the purchase was paid.
If you are not satisfied with your service call 408-230-7117 for resolution. We stand behind our service for 30 days. If there is a problem with the service we provided and you notify us within the allotted time period, we will work to remedy the problem quickly and at no additional cost.
Terms and Conditions – Remote Services
IMPORTANT NOTICE: These Terms of Service apply only to “remote services,” which means E-SFO performs technology services for you over the telephone at 408-230-7117 or via the Internet.
(a) General Services: E-SFO will attempt to diagnosis your technology problem, provide an estimate of applicable service fees (plus applicable taxes), and then provide you with a technology solution over the telephone or via the Internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.
(b) Remote Support Services: Remote support services may be offered to you over the telephone or via the Internet if your PC was built within the last four years, you have a working cable or DSL high speed Internet connection, and your operating system is Microsoft Windows System. If you elect to receive remote support, then E-SFO remotely logs on through your high-speed Internet connection to view your computer desktop. E-SFO stays in contact with you to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow E-SFO to provide the remote support services. By electing to receive remote support, you agree to allow E-SFO to use whatever tools deemed necessary to repair your computer, including remote access.
(d) Your Responsibility: You understand and agree that prior to contacting or allowing E-SFO to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that E-SFO shall not be responsible under any circumstance for any loss or corruption of data and/or software.
SERVICE LIMITATIONS; LIABILITY
(a) LIMITATIONS TO SERVICE: E-SFO RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED REMOTE SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY E-SFO.
(b) FORCE MAJEURE: If E-SFO ability to render remote services is impaired by you or circumstances beyond the control of E-SFO, E-SFO may choose not to provide or to discontinue remote services.
(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that E-SFO total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release E-SFO from liability for any indirect, incidental, special, or consequential damages. E-SFO IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.
If you are not satisfied with remote services received from E-SFO, please call 408-230-7117 for resolution. We warrant our remote services for 30 days following the date you received remote service; however, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet). If there is a problem with the service provided by E-SFO and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.
E-SFO 601 Montgomery Street, Suite 315, San Francisco, CA 94111
Contact E-SFO at 408-230-7117.
LAST UPDATED: Nov, 4th, 2019.
IMPORTANT NOTICE: These terms of service apply to services (“Pay for Support” “Drop-Off Repair” and Remote Home Service”) arranged from E-SFO.